Shipping Policy

At ALTA, we are committed to ensuring your order arrives safely and on time. Please review our shipping policy below for important information regarding your order's delivery.

Order Processing and Shipping

• Orders are typically processed within 1-3 business days of purchase.

• We offer standard and expedited shipping options through trusted carriers.

• Once your order has shipped, you will receive a confirmation email with tracking information.

Packaging and Transit

We take full responsibility for securely packaging and shipping your order. Our team ensures that all items leave our facility in excellent condition and are properly prepared for transit.

Delivery and Liability

Once an order is marked as "Delivered" by the carrier, ALTA Brand is no longer responsible for the package. We are not liable for lost, stolen, or misplaced packages after confirmed delivery. We recommend that customers ensure their shipping address is secure, accurate and product is received from location in a timely manner. 

If you experience issues with a delivered package (e.g., stolen or not received despite a delivery confirmation), we encourage you to contact the shipping carrier directly to file a claim.

Shipping Issues

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of receipt at hello@shopaltabrand.com so we can promptly assist you.

Questions?

For any questions or concerns regarding shipping, feel free to reach out to our customer support team at hello@shopaltabrand.com.